Support for your Rio2E Tango2E Tango+L AvalonE
These printers are now obsolete and no longer supported
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Magicard Windows Printer Driver
This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreFull colour background are printing with slashes in them.
Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...
Read moreRio2E Tango2E Firmware
This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models. Firmware V3.33 (20.07.2010). For USB connected printers...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreGeneral Error Message 07:07
Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...
Read moreMagicard Avalon (E) Driver 1.7.2 iss 1
This is the latest driver for the Magicard Avalon E printers. Note: This driver works on Avalon printers with an 'E' in the serial number only....
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreDriver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...
Read moreTango +L Printer Firmware | V2.10
This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on...
Read more.NET Framework errors
To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreSet a Static IP Address on a Rio Pro or Enduro3E Model
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...
Read moreWhen I try to print the job errors out using Ethernet connection
Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...
Read moreConverting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...
Read moreNot pulling cards all the way out of the hopper.
Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...
Read moreError 4:35 after changing the dye film.
This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...
Read moreTango +L LAMINATOR Firmware | V2.33
This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read moreRio 2e XXL Xtended Firmware
This is the latest firmware for the Rio 2e XXL Xtended printer model. NOTE: This update program will ONLY work when the printer is connected...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreUnknown dye film error on Rio2eTango2e
This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e You can download this firmware from the magicard website.
Read moreDriver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...
Read moreCards not feeding on a Rio2E/Tango2E
Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...
Read moreLight prints
A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...
Read morePrint spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...
Read moreNot getting edge to edge printing with DSX software
In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.
Read moreCleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...
Read moreNot pulling cards all the way out of the hopper.
Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...
Read moreCards not feeding on a Rio2E/Tango2E
Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...
Read moreCleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreSet a Static IP Address on a Rio Pro or Enduro3E Model
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...
Read moreWhen I try to print the job errors out using Ethernet connection
Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read morePrint spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...
Read moreMagicard Windows Printer Driver
This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreDriver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...
Read more.NET Framework errors
To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...
Read moreWhen I try to print the job errors out using Ethernet connection
Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreDriver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...
Read moreFull colour background are printing with slashes in them.
Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...
Read moreGeneral Error Message 07:07
Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...
Read moreError 4:35 after changing the dye film.
This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...
Read moreUnknown dye film error on Rio2eTango2e
This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e You can download this firmware from the magicard website.
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreGeneral Error Message 07:07
Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...
Read moreError 4:35 after changing the dye film.
This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreConverting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...
Read moreMagicard Windows Printer Driver
This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreCleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...
Read moreRio2E Tango2E Firmware
This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models. Firmware V3.33 (20.07.2010). For USB connected printers...
Read moreMagicard Avalon (E) Driver 1.7.2 iss 1
This is the latest driver for the Magicard Avalon E printers. Note: This driver works on Avalon printers with an 'E' in the serial number only....
Read moreTango +L Printer Firmware | V2.10
This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreTango +L LAMINATOR Firmware | V2.33
This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...
Read moreRio 2e XXL Xtended Firmware
This is the latest firmware for the Rio 2e XXL Xtended printer model. NOTE: This update program will ONLY work when the printer is connected...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreFull colour background are printing with slashes in them.
Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreLight prints
A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...
Read moreNot getting edge to edge printing with DSX software
In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.
Read moreFull colour background are printing with slashes in them.
Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight prints
A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...
Read moreGlobal support centres
UK
Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States
Europe
Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium
Middle East
Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
